Frequently Asked Questions provided by AdventistGiving
Do my tithes and offerings still go through my local church?
Yes. 100% of the funds are routed through the local church.
What payment types do you accept?
We accept electronic checks(using your checking’s routing and account number), and we can process Visa®, MasterCard® and Discover® credit cards. We also accept debit cards with the Visa® and MasterCard® logo. Some conferences/region may only accept electronic checks. In Canada, only credit cards with the Visa® and MasterCard® logos can be used at this time.
Is my credit card/electronic check information secure?
Who will know what I am giving?
Your password, login and state-of-the-art security measures protect your privacy online. Only your church treasurer will have knowledge of your giving, as is the case with regular cash and check contributions.
What do I do if I don’t see the fund that I want to donate to?
AdventistGiving has more than 900 offering categories from which to select, and you will likely find the category you want. However, if you do not see an offering category listed, you can still give cash or a check at your local church. You may also contact your local treasurer if you wish to request a category be added to AdventistGiving.
How long will it take for my church to receive the money I give online?
The funds are sent to the church checking account electronically on a monthly cycle.
How do the local church treasurers keep track of this method of giving?
After receiving a monthly electronic report of all AdventistGiving transactions, the local church treasurer incorporates this group of givers into the monthly report to the church and conference. The local church treasurer then disburses the contributions in harmony with the givers’ intentions.
Who issues my receipt?
After a successful transaction, AdventistGiving generates a confirmation for your records. Official tax receipts will be issued by the receiving church or conference by the end of the year.
Who pays the credit card transaction fees and other banking fees?
The overall cost is shared by the local conference, the union, the North American Division, and the General Conference to ensure you get full credit for your contributions.
Can I still use the old familiar cash and check method of giving?
Yes. AdventistGiving is simply another method available to you.
Once I establish an AdventistGiving account, am I always required to give online?
No. You can use all available methods at anytime.
What is your refund policy?
If you have made a duplicate donation or the amount you have given is in error, please contact us at firstname.lastname@example.org for a refund. In some cases we may need to wait to verify that your payment was successful before issuing a refund. If your donation has already been transferred to your church, you will need to speak directly with your church treasurer.
Does this system give more money to the conference?
No. All percentages and destinations remain the same as the regular system.
Can I make tuition payments to my child’s Adventist school through AdventistGiving?
No. AdventistGiving accepts only tax-deductible contributions. School tuition is not tax-deductible.
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